South Lakes Windows Ltd are proud to announce that they are now an Ultraframe ‘Ultra Installer’. This basically means that South Lakes Windows Ltd are now Ultraframe’s preferred installer for the area for Conservatories and Orangeries. This ensures that customers are attaining the highest standards when having a conservatory or orangery built and installed.
In order for South Lakes Windows Ltd to achieve such a status we have had to be thoroughly assessed by an inspector from the BBA (British Board of Agrement), whereby we were assessed in key categories such as customer service, after sales service, quality of installation and products, compliance with the Consumer Code of Conduct, compliance with the GGF code of good practice and Building Regulations. In addition to this, 5 of our existing conservatory customers were randomly selected by the inspector and surveyed to see if we really lived up to our claims of customer service and satisfaction.
In order to pass the BBA inspection and become an ‘Ultra Installer’ we needed to achieve a score of at least 67 out of 100, however we passed with flying colours and actually scored 88 out of 100. Ross Kilmister, an Ultraframe Sales Executive, remarked that the score was unbelievable for a first time inspection and usually installers just about pass and then build on their scores over the coming years, and the score we had achieved was already as high as companies that had been in the scheme for years.
By using an ‘Ultra Installer’ it gives the consumer the peace of mind that they are having a Conservatory or Orangery installed to the highest specification, but also by a company that is ethical, professional and has the customer service to back up the installation.
In addition to the ‘Ultra Installer’ accreditation, we will now also be able to boast that we are ‘BBA Approved’ and that all aspects of our business meet the requirements under this Construction Associated Body. We will of course be displaying all of our certificates and accreditation’s on the website in the coming weeks.