South Lakes Windows Ltd are proud to announce that they are now accredited members of the DGCOS (Double Glazing & Conservatory Ombudsman Scheme). In order to be accepted into the scheme we have had to be assessed in key areas such as Customer Satisfaction, Quality of Workmanship, Company Ethics, Service and Aftersales, and we passed every level required with flying colours.
As a FENSA certified company there is a requirement to give the customer an insurance backed guarantee, however we have noticed that many of these guarantees are not worth the paper they are written on. The DGCOS on the other hand gives all of our customers complete peace of mind as they qualify for Deposit Protection Insurance, Work in Progress Insurance, an additonal 10 year guarantee that mirrors the South Lakes Windows Ltd guarantee (of which we cover all frames, colour, glass and moving parts), FREE access to independent inspectors and, if necessary, the Ombudsman and access to the Ombudsman Compensation Fund to honour any awards made by the Ombudsman.
The DGCOS is the only scheme to give you this advanced level of protection and confidence. All of its members have had to go through a lengthy accreditation process and ensures that they are at the top of their industry. We feel that our customers deserve this level of protection and this undoubtedly instills even more confidence in our company.